Privacy Policy

Velaro Group respects your privacy and is committed to protecting the personal information you provide when using our website, services, and digital platforms.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or submitting your information through our website, forms, or advertising channels, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect personal information including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Location or postcode

  • Property interests or investment preferences

  • Financial or borrowing capacity information (where voluntarily provided)

  • Information submitted through enquiry forms or discovery calls

We may also collect non-personal information such as:

  • Website usage data

  • Browser type and device information

  • IP address

  • Pages visited on our website

This information helps us improve our services and provide relevant information.

2. How We Collect Your Information

Your information may be collected when you:

  • Complete a form on our website

  • Register interest in property opportunities

  • Book a discovery call

  • Engage with our advertisements on platforms such as Meta (Facebook and Instagram)

  • Contact us directly via email, phone, or other communication channels

  • Subscribe to newsletters or updates

We may also collect information through cookies and analytics tools when you visit our website.

3. How We Use Your Information

We collect and use your personal information to:

  • Respond to enquiries and provide requested information

  • Provide property opportunities or advisory services

  • Assess suitability for property opportunities

  • Contact you regarding your enquiry

  • Send updates, insights, or property opportunities that may be relevant

  • Improve our website, services, and marketing

You may opt out of receiving marketing communications at any time.

4. Disclosure of Personal Information

We may share your personal information with trusted third parties where necessary to provide services or support your property journey. This may include:

  • Mortgage brokers or finance professionals

  • Builders or developers

  • Conveyancers or legal professionals

  • Property managers or related industry professionals

  • Marketing and technology service providers

We only share information where it is reasonably necessary and take steps to ensure it is handled responsibly.

5. Advertising & Marketing Platforms

We may use advertising platforms such as Meta (Facebook and Instagram) and other digital marketing services.

These platforms may collect information through cookies, pixels, and similar technologies to help us:

  • Measure advertising performance

  • Deliver relevant advertisements

  • Understand how users interact with our website

  • This may include the use of tracking technologies such as the Meta Pixel.

You can control ad preferences through your social media platform settings.

6. Cookies & Website Tracking

Our website may use cookies and analytics tools to:

  • Understand how visitors use our website

  • Improve user experience

  • Analyse website performance

  • Support marketing campaigns

You can choose to disable cookies through your browser settings.

7. Data Security

Velaro Group takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we take precautions to safeguard your data, no online transmission can be guaranteed to be completely secure.

8. Access and Correction of Personal Information

You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.

To make a request, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites. Velaro Group is not responsible for the privacy practices of external sites.

We encourage users to review the privacy policies of those websites.

10. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes to our services or legal requirements.

The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Velaro Group

Email: info@velarogroup.com.au

Website: www.velarogroup.com.au